Just noticed this on the wiki for queues pro, must be new? Kudos Sangoma, this is a much needed feature for my base, which is very contact center centric.
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@lgaetz do you know if commercial reporting module works with the new reason codes? How much time did we spend in each pause state, etc.
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Has this broken wrap-up time in queues? This is the only thing I can find that was recently changed, and now my queues no longer pause for wrap-up after exiting a call.
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