Queues - Pause Reason Codes

Just noticed this on the wiki for queues pro, must be new? Kudos Sangoma, this is a much needed feature for my base, which is very contact center centric.


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@lgaetz do you know if commercial reporting module works with the new reason codes? How much time did we spend in each pause state, etc.

QXact shows the pause reason. Here’s a screen cap taken for another reason, so ignore the red

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Has this broken wrap-up time in queues? This is the only thing I can find that was recently changed, and now my queues no longer pause for wrap-up after exiting a call.

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