Queue Weight option in VQ Plus?

Is there a way to increase the weight of a queue for a user waiting in one queue for a certain amount of time, eg 5 minutes, so that their takes priority over calls in another queue with regards to queues that have many of the same agents?

Let’s say Queue A has Agents 1 and 2, while Queue B has Agents 2 and 3. Too many times I’ve seen Agent 1 and 3 on calls too long, while Agent 2 takes calls in more rapids succession, but the randomness with which the calls reach Agent 2 from the two Queues can often result in the first caller in Queue B going to 20 minutes while Queue A’s callers keep getting Agent 2 after being in that queue for 2 minutes.

Is there any way to rectify this issue using VQ plus?

If i understand correctly, you should be able to do this with VQPlus.

https://wiki.freepbx.org/pages/viewpage.action?pageId=8421516

https://wiki.freepbx.org/display/FPG/VQ+Plus+Options+in+Queues

It certainly has good options, but from what I’m seeing it either applies to the agents (dynamic penalty rules) or the ability to increase a caller’s weight within a single queue, but I’m trying to figure out how to increase the weight of a queue dynamically. It’s been 10 years since this post: http://forums.asterisk.org/viewtopic.php?p=67706, I’d be surprised if this isn’t possible yet.

I understood that it changes the callers priorities…
From the wiki:

Queue Penalty Rules
Select a queue penalty rule from the drop-down menu in order to apply rules. (Default = none.) These rules are part of the generated queuerules.conf, and allow the QUEUE_MIN_PENALTY and QUEUE_MAX_PENALTY to change as a caller ages in a queue. Make sure to set the Initial min and max penalties above when using rules.

The only other idea i can think of, is set the timeout in your Queue to 5 minutes and destination to a Queue Priorities which will set the priority and return to the Queue.

Yeah, I ended up filtering all of the queues through virtual queues into a single queue… I think that’s what I was thinking of doing when the question came up like 8 months ago. A couple things don’t work well with doing it that way, namely 0 out if there’s more than one language that would be calling in, which is disappointing.

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