using freepbx 126.96.36.199
pbx distro 10.13.66-11
asterisk ver 13.7.1
I’ve run into this acouple of times, over a year or so, last time I brought this up, I thought is was the handset, which have been either S500 or S300. The handset will register, it can make calls, it can be called directly, it can log into queue, and seen as logged in. But even if it’s the only phone in the queue, will not answer a call from the queue, or ringgroup which makes be think the queue is seeing that unit as unavailable or busy.
Out of 100 phones, I’ve seen this effect 4 or 5 handsets. Always the same, they seem to work in every way, but will not take a call from a queue. I can take that same hand set, connect it to another extension, and it runs fine.
Not DND, or call forwarding. Last year I asked about simply resetting all settings for an extension to default, not sure that won’t help, but haven’t found a way to really simply reset a extension back to factory default. Deleting is some what dangerous, since Endpoint manager, has on occasion told me, the extension, which was deleted, is still has a relationship to a user.
So, what am I missing?
Deleting a extension, and not being able to reuse it, is a problem, that person’s contacts have an extension, which no longer works. If it doesn’t work on queue, it can still forward calls, if you were to dial it direct, so I’m always hesitant to delete an extension. But this problem has been a issue for some time now.
I’ve included some log file, which show interaction of ext 201 with ringgroup 276 and queue 270. 201 during these tests, was the only extension logged in. But didn’t answer the calls, calls went to voicemail. When we added another extension, worked fine for the other extension. But you could use 201 to dial out, dial another extension, or call 201 from another handset.