Queue, Ring Group, Caller ID is gone


(Cant Complain) #1

Hello Everyone,

Installed FreePBX 15. All modules are up to date. After updating, the Queue, Ring Group, Set Caller ID and Queue Priority disappeared under the GUI.

Appreciate any help :).


(Itzik) #2

Check Module Admin if it’s disabled


(Cant Complain) #3

Hello Pitzkey, thanks for the prompt reply.

All modules are enabled, it’s a new test pilot.

Current PBX Version:

15.0.16.38

Current System Version:

12.7.6-1910-1.sng7

Total Module Count:

110

Enabled:

110

The numbers below may be inaccurate if new modules have been released since the last check:

Last online check:

2020-01-14T00:36:45+00:00

Modules with Upgrades:

0

System Upgrades Available:

0


(Cant Complain) #4

It’s also built from scratch, not an upgrade from a lower version to version 15.

After the modules update was done, these stuff disappeared under the GUI.


(Itzik) #5

Are you sure? Are you perhaps running the system in edge mode?

What’s the output of

fwconsole ma list

(Cant Complain) #6

Here is the command output bud.

 fwconsole ma list
No repos specified, using: [standard] from last GUI settings

+----------------------+------------+---------+-------------+
| Module               | Version    | Status  | License     |
+----------------------+------------+---------+-------------+
| accountcodepreserve  | 13.0.2.2   | Enabled | GPLv2       |
| amd                  | 15.0.2     | Enabled | GPLv3+      |
| announcement         | 15.0.3.10  | Enabled | GPLv3+      |
| api                  | 15.0.3.7   | Enabled | AGPLv3+     |
| areminder            | 15.0.14.18 | Enabled | Commercial  |
| arimanager           | 15.0.3.8   | Enabled | GPLv3+      |
| asterisk-cli         | 14.0.1     | Enabled | GPLv3+      |
| asteriskinfo         | 15.0.6     | Enabled | GPLv3+      |
| backup               | 15.0.8.83  | Enabled | GPLv3+      |
| blacklist            | 15.0.2.10  | Enabled | GPLv3+      |
| broadcast            | 15.0.12    | Enabled | Commercial  |
| builtin              |            | Enabled |             |
| bulkhandler          | 13.0.16    | Enabled | GPLv3+      |
| calendar             | 15.0.4.19  | Enabled | GPLv3+      |
| callback             | 15.0.8     | Enabled | GPLv3+      |
| callerid             | 15.0.13    | Enabled | Commercial  |
| callforward          | 15.0.10    | Enabled | AGPLv3+     |
| calllimit            | 15.0.5.3   | Enabled | Commercial  |
| callrecording        | 15.0.7.11  | Enabled | AGPLv3+     |
| callwaiting          | 15.0.4.2   | Enabled | GPLv3+      |
| campon               | 13.0.4.1   | Enabled | GPLv3+      |
| cdr                  | 15.0.15    | Enabled | GPLv3+      |
| cel                  | 15.0.15.6  | Enabled | GPLv3+      |
| certman              | 15.0.18    | Enabled | AGPLv3+     |
| cidlookup            | 15.0.14    | Enabled | GPLv3+      |
| conferences          | 15.0.7.4   | Enabled | GPLv3+      |
| conferencespro       | 15.0.3.13  | Enabled | Commercial  |
| configedit           | 13.0.7.1   | Enabled | AGPLv3+     |
| contactmanager       | 15.0.8.23  | Enabled | GPLv3+      |
| core                 | 15.0.9.62  | Enabled | GPLv3+      |
| cos                  | 15.0.8     | Enabled | Commercial  |
| customappsreg        | 15.0.13    | Enabled | GPLv3+      |
| cxpanel              | 15.0.3     | Enabled | GPLv3       |
| dahdiconfig          | 15.0.5.4   | Enabled | GPLv3+      |
| dashboard            | 15.0.3     | Enabled | AGPLv3+     |
| daynight             | 15.0.11    | Enabled | GPLv3+      |
| dictate              | 15.0.6     | Enabled | GPLv3+      |
| digium_phones        | 15.0.2     | Enabled | GPLv2       |
| digiumaddoninstaller | 13.0.1.1   | Enabled | GPLv2       |
| directory            | 15.0.15    | Enabled | GPLv3+      |
| disa                 | 15.0.4.7   | Enabled | AGPLv3+     |
| donotdisturb         | 15.0.6     | Enabled | GPLv3+      |
| endpoint             | 15.0.24.31 | Enabled | Commercial  |
| extensionroutes      | 15.0.5     | Enabled | Commercial  |
| extensionsettings    | 13.0.4     | Enabled | GPLv3+      |
| fax                  | 15.0.18    | Enabled | GPLv3+      |
| faxpro               | 15.0.8.7   | Enabled | Commercial  |
| featurecodeadmin     | 13.0.6.4   | Enabled | GPLv3+      |
| filestore            | 15.0.3.7   | Enabled | AGPLv3      |
| findmefollow         | 15.0.17    | Enabled | GPLv3+      |
| firewall             | 15.0.6.4   | Enabled | AGPLv3+     |
| framework            | 15.0.16.38 | Enabled | GPLv2+      |
| fw_langpacks         | 14.0.1     | Enabled | GPLv3+      |
| hotelwakeup          | 15.0.5.4   | Enabled | GPLv2       |
| iaxsettings          | 15.0.6     | Enabled | AGPLv3      |
| infoservices         | 15.0.2     | Enabled | GPLv2+      |
| irc                  | 13.0.1     | Enabled | GPLv3+      |
| ivr                  | 15.0.23    | Enabled | GPLv3+      |
| languages            | 15.0.10    | Enabled | GPLv3+      |
| logfiles             | 13.0.10.7  | Enabled | GPLv3+      |
| manager              | 15.0.8     | Enabled | GPLv2+      |
| miscapps             | 15.0.8     | Enabled | GPLv3+      |
| miscdests            | 15.0.2.9   | Enabled | GPLv3+      |
| music                | 15.0.20    | Enabled | GPLv3+      |
| outroutemsg          | 15.0.9     | Enabled | GPLv3+      |
| paging               | 15.0.4.17  | Enabled | GPLv3+      |
| pagingpro            | 15.0.1.9   | Enabled | Commercial  |
| parking              | 15.0.14    | Enabled | GPLv3+      |
| parkpro              | 15.0.12.5  | Enabled | Commercial  |
| pbdirectory          | 2.11.0.6   | Enabled | GPLv3+      |
| phonebook            | 15.0.11    | Enabled | GPLv3+      |
| phpinfo              | 13.0.2     | Enabled | GPLv2+      |
| pinsets              | 15.0.1.9   | Enabled | GPLv3+      |
| pinsetspro           | 15.0.2     | Enabled | Commercial  |
| pm2                  | 15.0.3.7   | Enabled | AGPLv3+     |
| pms                  | 15.0.2.35  | Enabled | Commercial  |
| presencestate        | 15.0.8     | Enabled | GPLv3+      |
| printextensions      | 13.0.3.2   | Enabled | GPLv3+      |
| queueprio            | 15.0.10    | Enabled | GPLv3+      |
| queues               | 15.0.16    | Enabled | GPLv2+      |
| queuestats           | 15.0.3.9   | Enabled | Commercial  |
| qxact_reports        | 15.0.3.18  | Enabled | Commercial  |
| recording_report     | 15.0.4.20  | Enabled | Commercial  |
| recordings           | 15.0.3.10  | Enabled | GPLv3+      |
| restapps             | 15.0.18.23 | Enabled | Commercial  |
| ringgroups           | 15.0.11.5  | Enabled | GPLv3+      |
| sangomacrm           | 15.0.14.37 | Enabled | Commercial  |
| setcid               | 15.0.8     | Enabled | GPLv3+      |
| sipsettings          | 15.0.6.22  | Enabled | AGPLv3+     |
| sipstation           | 15.0.5.5   | Enabled | Commercial  |
| sms                  | 15.0.4     | Enabled | Commercial  |
| soundlang            | 15.0.5.6   | Enabled | GPLv3+      |
| speeddial            | 2.11.0.4   | Enabled | GPLv3+      |
| superfecta           | 15.0.2.22  | Enabled | GPLv2+      |
| sysadmin             | 15.0.13.10 | Enabled | Commercial  |
| timeconditions       | 15.0.14    | Enabled | GPLv3+      |
| tts                  | 15.0.9     | Enabled | GPLv3+      |
| ttsengines           | 15.0.4.6   | Enabled | AGPLv3      |
| ucp                  | 15.0.6.13  | Enabled | AGPLv3+     |
| userman              | 15.0.22    | Enabled | AGPLv3+     |
| vega                 | 14.0.3.22  | Enabled | Commercial+ |
| vmblast              | 15.0.11.3  | Enabled | GPLv3+      |
| vmnotify             | 15.0.9     | Enabled | Commercial  |
| voicemail            | 15.0.18.11 | Enabled | GPLv3+      |
| voicemail_report     | 15.0.4     | Enabled | Commercial  |
| vqplus               | 15.0.7.14  | Enabled | Commercial  |
| weakpasswords        | 13.0.2     | Enabled | GPLv3+      |
| webcallback          | 15.0.6.2   | Enabled | Commercial  |
| webrtc               | 15.0.6     | Enabled | GPLv3+      |
| xmpp                 | 15.0.6.4   | Enabled | AGPLv3      |
| zulu                 | 15.0.57.12 | Enabled | Commercial  |
+----------------------+------------+---------+-------------+

(Itzik) #7

I don’t know what to tell you.

Try disable/enable redownload…


(Cant Complain) #8

Did all that mate, even forced the re-download and reinstall, same issues. Rebooted the box as well, no luck.


(Itzik) #9

One more thing that comes to mind. Is it a cache issue?


(Tom Ray) #10

I have replicated this on a v15 box I’m just using to track things like this. I did a full update and I do not have Ring Group or Queues


(Cant Complain) #11

Same issue also Blaze? It must be a bug then, seems I’m not alone on this.


(Cant Complain) #12

PitzKey. Can you elaborate more mate? If caching issue, do I need to clear the cache? How to do that if ever?

Thanks in advance.


(Lorne Gaetz) #13

I can’t reproduce this. Are either of you able to browse to the ringgroups page manually with the URL ending with:

/admin/config.php?display=ringgroups

Does the search feature locate the ringgroups page?


(Cant Complain) #14

Here is the output for Queues/RingGroup mate.

"We are unable to find any information on the module you are looking for. "

That’s for both, /admin/config.php?display=ringgroups and /admin/config.php?display=queues

Same story for other missing modules as well :).


(Lorne Gaetz) #15

does this accomplish anything:

fwconsole ma downloadinstall ringgroups --force

(Tom Ray) #16

Yeah, can’t hit it directly. When I try to search I get:

RingGroupSearch


(Tom Ray) #17

Did the trick for me. In the menu, can hit the page and boom:

2020-01-14%2012_53_13-Window


(Lorne Gaetz) #18

Looks like the fix is to reinstall the module then. You probably don’t need the --force option, but it won’t hurt. Need someone smart like @wmoon, @kgupta1 or @mbrooks, perhaps they can figure out what’s at play here.

edit - spoke too soon perhaps?


(Cant Complain) #19

fwconsole ma downloadinstall ringgroups --force
No repos specified, using: [standard,unsupported,commercial,extended] from last GUI settings

Downloading module ‘ringgroups’
Processing ringgroups
Downloading…
150253/150253 [============================] 100%
Finished downloading
Extracting…Done
Download completed in 6 seconds
Updating tables ringgroups…Done
Generating CSS…Done
Module ringgroups version 15.0.11.5 successfully installed
Updating Hooks…Done
Chowning directories…Done

Command works, same for queues, but same results mate. I can search for ring groups and it pops, but hitting it shows " We are unable to find any information on the module you are looking for . "


(Tom Ray) #20

You might have something else going on. I was able to do the downloadinstall command on ringgroups and queues and they are working like normal again for me.

You could trying just doing a downloadinstall on all of the modules.