Queue, Ring Group, Caller ID is gone

Hello Everyone,

Installed FreePBX 15. All modules are up to date. After updating, the Queue, Ring Group, Set Caller ID and Queue Priority disappeared under the GUI.

Appreciate any help :).

Check Module Admin if it’s disabled

1 Like

Hello Pitzkey, thanks for the prompt reply.

All modules are enabled, it’s a new test pilot.

Current PBX Version:

15.0.16.38

Current System Version:

12.7.6-1910-1.sng7

Total Module Count:

110

Enabled:

110

The numbers below may be inaccurate if new modules have been released since the last check:

Last online check:

2020-01-14T00:36:45+00:00

Modules with Upgrades:

0

System Upgrades Available:

0

It’s also built from scratch, not an upgrade from a lower version to version 15.

After the modules update was done, these stuff disappeared under the GUI.

Are you sure? Are you perhaps running the system in edge mode?

What’s the output of

fwconsole ma list
1 Like

Here is the command output bud.

 fwconsole ma list
No repos specified, using: [standard] from last GUI settings

+----------------------+------------+---------+-------------+
| Module               | Version    | Status  | License     |
+----------------------+------------+---------+-------------+
| accountcodepreserve  | 13.0.2.2   | Enabled | GPLv2       |
| amd                  | 15.0.2     | Enabled | GPLv3+      |
| announcement         | 15.0.3.10  | Enabled | GPLv3+      |
| api                  | 15.0.3.7   | Enabled | AGPLv3+     |
| areminder            | 15.0.14.18 | Enabled | Commercial  |
| arimanager           | 15.0.3.8   | Enabled | GPLv3+      |
| asterisk-cli         | 14.0.1     | Enabled | GPLv3+      |
| asteriskinfo         | 15.0.6     | Enabled | GPLv3+      |
| backup               | 15.0.8.83  | Enabled | GPLv3+      |
| blacklist            | 15.0.2.10  | Enabled | GPLv3+      |
| broadcast            | 15.0.12    | Enabled | Commercial  |
| builtin              |            | Enabled |             |
| bulkhandler          | 13.0.16    | Enabled | GPLv3+      |
| calendar             | 15.0.4.19  | Enabled | GPLv3+      |
| callback             | 15.0.8     | Enabled | GPLv3+      |
| callerid             | 15.0.13    | Enabled | Commercial  |
| callforward          | 15.0.10    | Enabled | AGPLv3+     |
| calllimit            | 15.0.5.3   | Enabled | Commercial  |
| callrecording        | 15.0.7.11  | Enabled | AGPLv3+     |
| callwaiting          | 15.0.4.2   | Enabled | GPLv3+      |
| campon               | 13.0.4.1   | Enabled | GPLv3+      |
| cdr                  | 15.0.15    | Enabled | GPLv3+      |
| cel                  | 15.0.15.6  | Enabled | GPLv3+      |
| certman              | 15.0.18    | Enabled | AGPLv3+     |
| cidlookup            | 15.0.14    | Enabled | GPLv3+      |
| conferences          | 15.0.7.4   | Enabled | GPLv3+      |
| conferencespro       | 15.0.3.13  | Enabled | Commercial  |
| configedit           | 13.0.7.1   | Enabled | AGPLv3+     |
| contactmanager       | 15.0.8.23  | Enabled | GPLv3+      |
| core                 | 15.0.9.62  | Enabled | GPLv3+      |
| cos                  | 15.0.8     | Enabled | Commercial  |
| customappsreg        | 15.0.13    | Enabled | GPLv3+      |
| cxpanel              | 15.0.3     | Enabled | GPLv3       |
| dahdiconfig          | 15.0.5.4   | Enabled | GPLv3+      |
| dashboard            | 15.0.3     | Enabled | AGPLv3+     |
| daynight             | 15.0.11    | Enabled | GPLv3+      |
| dictate              | 15.0.6     | Enabled | GPLv3+      |
| digium_phones        | 15.0.2     | Enabled | GPLv2       |
| digiumaddoninstaller | 13.0.1.1   | Enabled | GPLv2       |
| directory            | 15.0.15    | Enabled | GPLv3+      |
| disa                 | 15.0.4.7   | Enabled | AGPLv3+     |
| donotdisturb         | 15.0.6     | Enabled | GPLv3+      |
| endpoint             | 15.0.24.31 | Enabled | Commercial  |
| extensionroutes      | 15.0.5     | Enabled | Commercial  |
| extensionsettings    | 13.0.4     | Enabled | GPLv3+      |
| fax                  | 15.0.18    | Enabled | GPLv3+      |
| faxpro               | 15.0.8.7   | Enabled | Commercial  |
| featurecodeadmin     | 13.0.6.4   | Enabled | GPLv3+      |
| filestore            | 15.0.3.7   | Enabled | AGPLv3      |
| findmefollow         | 15.0.17    | Enabled | GPLv3+      |
| firewall             | 15.0.6.4   | Enabled | AGPLv3+     |
| framework            | 15.0.16.38 | Enabled | GPLv2+      |
| fw_langpacks         | 14.0.1     | Enabled | GPLv3+      |
| hotelwakeup          | 15.0.5.4   | Enabled | GPLv2       |
| iaxsettings          | 15.0.6     | Enabled | AGPLv3      |
| infoservices         | 15.0.2     | Enabled | GPLv2+      |
| irc                  | 13.0.1     | Enabled | GPLv3+      |
| ivr                  | 15.0.23    | Enabled | GPLv3+      |
| languages            | 15.0.10    | Enabled | GPLv3+      |
| logfiles             | 13.0.10.7  | Enabled | GPLv3+      |
| manager              | 15.0.8     | Enabled | GPLv2+      |
| miscapps             | 15.0.8     | Enabled | GPLv3+      |
| miscdests            | 15.0.2.9   | Enabled | GPLv3+      |
| music                | 15.0.20    | Enabled | GPLv3+      |
| outroutemsg          | 15.0.9     | Enabled | GPLv3+      |
| paging               | 15.0.4.17  | Enabled | GPLv3+      |
| pagingpro            | 15.0.1.9   | Enabled | Commercial  |
| parking              | 15.0.14    | Enabled | GPLv3+      |
| parkpro              | 15.0.12.5  | Enabled | Commercial  |
| pbdirectory          | 2.11.0.6   | Enabled | GPLv3+      |
| phonebook            | 15.0.11    | Enabled | GPLv3+      |
| phpinfo              | 13.0.2     | Enabled | GPLv2+      |
| pinsets              | 15.0.1.9   | Enabled | GPLv3+      |
| pinsetspro           | 15.0.2     | Enabled | Commercial  |
| pm2                  | 15.0.3.7   | Enabled | AGPLv3+     |
| pms                  | 15.0.2.35  | Enabled | Commercial  |
| presencestate        | 15.0.8     | Enabled | GPLv3+      |
| printextensions      | 13.0.3.2   | Enabled | GPLv3+      |
| queueprio            | 15.0.10    | Enabled | GPLv3+      |
| queues               | 15.0.16    | Enabled | GPLv2+      |
| queuestats           | 15.0.3.9   | Enabled | Commercial  |
| qxact_reports        | 15.0.3.18  | Enabled | Commercial  |
| recording_report     | 15.0.4.20  | Enabled | Commercial  |
| recordings           | 15.0.3.10  | Enabled | GPLv3+      |
| restapps             | 15.0.18.23 | Enabled | Commercial  |
| ringgroups           | 15.0.11.5  | Enabled | GPLv3+      |
| sangomacrm           | 15.0.14.37 | Enabled | Commercial  |
| setcid               | 15.0.8     | Enabled | GPLv3+      |
| sipsettings          | 15.0.6.22  | Enabled | AGPLv3+     |
| sipstation           | 15.0.5.5   | Enabled | Commercial  |
| sms                  | 15.0.4     | Enabled | Commercial  |
| soundlang            | 15.0.5.6   | Enabled | GPLv3+      |
| speeddial            | 2.11.0.4   | Enabled | GPLv3+      |
| superfecta           | 15.0.2.22  | Enabled | GPLv2+      |
| sysadmin             | 15.0.13.10 | Enabled | Commercial  |
| timeconditions       | 15.0.14    | Enabled | GPLv3+      |
| tts                  | 15.0.9     | Enabled | GPLv3+      |
| ttsengines           | 15.0.4.6   | Enabled | AGPLv3      |
| ucp                  | 15.0.6.13  | Enabled | AGPLv3+     |
| userman              | 15.0.22    | Enabled | AGPLv3+     |
| vega                 | 14.0.3.22  | Enabled | Commercial+ |
| vmblast              | 15.0.11.3  | Enabled | GPLv3+      |
| vmnotify             | 15.0.9     | Enabled | Commercial  |
| voicemail            | 15.0.18.11 | Enabled | GPLv3+      |
| voicemail_report     | 15.0.4     | Enabled | Commercial  |
| vqplus               | 15.0.7.14  | Enabled | Commercial  |
| weakpasswords        | 13.0.2     | Enabled | GPLv3+      |
| webcallback          | 15.0.6.2   | Enabled | Commercial  |
| webrtc               | 15.0.6     | Enabled | GPLv3+      |
| xmpp                 | 15.0.6.4   | Enabled | AGPLv3      |
| zulu                 | 15.0.57.12 | Enabled | Commercial  |
+----------------------+------------+---------+-------------+

I don’t know what to tell you.

Try disable/enable redownload…

1 Like

Did all that mate, even forced the re-download and reinstall, same issues. Rebooted the box as well, no luck.

One more thing that comes to mind. Is it a cache issue?

1 Like

I have replicated this on a v15 box I’m just using to track things like this. I did a full update and I do not have Ring Group or Queues

3 Likes

Same issue also Blaze? It must be a bug then, seems I’m not alone on this.

PitzKey. Can you elaborate more mate? If caching issue, do I need to clear the cache? How to do that if ever?

Thanks in advance.

I can’t reproduce this. Are either of you able to browse to the ringgroups page manually with the URL ending with:

/admin/config.php?display=ringgroups

Does the search feature locate the ringgroups page?

1 Like

Here is the output for Queues/RingGroup mate.

"We are unable to find any information on the module you are looking for. "

That’s for both, /admin/config.php?display=ringgroups and /admin/config.php?display=queues

Same story for other missing modules as well :).

does this accomplish anything:

fwconsole ma downloadinstall ringgroups --force
1 Like

Yeah, can’t hit it directly. When I try to search I get:

RingGroupSearch

Did the trick for me. In the menu, can hit the page and boom:

2020-01-14%2012_53_13-Window

Looks like the fix is to reinstall the module then. You probably don’t need the --force option, but it won’t hurt. Need someone smart like @wmoon, @kgupta1 or @mbrooks, perhaps they can figure out what’s at play here.

edit - spoke too soon perhaps?

1 Like

fwconsole ma downloadinstall ringgroups --force
No repos specified, using: [standard,unsupported,commercial,extended] from last GUI settings

Downloading module ‘ringgroups’
Processing ringgroups
Downloading…
150253/150253 [============================] 100%
Finished downloading
Extracting…Done
Download completed in 6 seconds
Updating tables ringgroups…Done
Generating CSS…Done
Module ringgroups version 15.0.11.5 successfully installed
Updating Hooks…Done
Chowning directories…Done

Command works, same for queues, but same results mate. I can search for ring groups and it pops, but hitting it shows " We are unable to find any information on the module you are looking for . "

You might have something else going on. I was able to do the downloadinstall command on ringgroups and queues and they are working like normal again for me.

You could trying just doing a downloadinstall on all of the modules.

1 Like