Queue Reports missing a queue

I just purchased Queue Reports and I only see 2 out of 3 queues show up. I checked all the settings and I can’t see what I am missing.

the queues that show up are based on the queue logs and what it shows for queues.

so is there a way to “subscribe” a queue? The one that I care the most about doesn’t show up

I can’t get the third Queue to show up in the Queue Reports at all. Very strange!