Our queue reports quit gathering data after a recent upgrade. I was advised to apply an edge upgrade which I did to address a different issue. This fixed the original issue but broke the ability to pull data. Two days ago I applied another upgrade to queue reports and I can now gather data once again for queue reports but have lost data for the period July 12 through Aug 8th. How do I get this data back? I opened a commercial ticket on July 17th and have received no response on how to move forward. Now that I can create reports with data once again I’m looking to find/pull the missing data if possible.
Any assistance would be greatly appreciated.
Thank you,
Carol
Hi Carol:
I found your ticket misclassified in our system and replied! We are keen to get you fixed up right away.
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