i got an queue where i only have 2 static agents with external call / follow me enabled.
When i call the queue and i am on hold the phones of the 2 agents start to ring as expected.
But if one agent is busy - the queue does not retry to call that agent because the other agent is still in ringing state.
So lets say Agent 1 is busy, Agent 2 is free…
The queue starts to call Agent 2.
In the meantime Agent 1 gets available - but the phone of Agent 1 doesnt start ringing.
If Agent 2 declines the call (sends “Busy Here”). Then both agents starts ringing immediately again…
How can i tell the queue to immediately retry every agent - regardless of another agent in the queue is still ringing or not?
Thanks and kind regards