Queue recordings

General Help
1

Hi need some help

we have support agents that recorded announcements if anything was down that when the caller would press 2 for support they would hear that recording and then after enter the queue as normal…this was working for me in trixbox but for some reason I cant get it to work in freepbx

the settings I had in trixbox was under extensions_custom.conf so I copied the contents from the file to the freepbx server but it doesn’t seem to work

this is what’s in that file

[from-internal-custom]
exten => 701,n,Wait(2)
exten => 701,n,Read(amypass|agent-pass|4)
exten => 701,n,Gotoif($[ “${amypass}” == “3100”]?7:5)
exten => 701,n,Playback(auth-incorrect)
exten => 701,n Goto(2)
exten => 701,n,Wait(2)
exten => 701,n,Record(/var/lib/asterisk/sounds/custom/NetworkStat:wav)
exten => 701,n,Wait(2)
exten => 701,n,Playback(/var/lib/asterisk/sounds/custom/NetworkStat)
exten => 701,n,Wait(2)
exten => 701,n,Hangup

so am not to sure what else am missing if anyone can help me out on this would really appreciate it…

thanks

2

so basically my agents would dial 701 wait for the password prompt and start the recording and then hang up…then they would dial the support queue to double check the recording

3

no one??

4

no one??