Queue playing again after call is answered

We are having reports of strange things going on with FreePBX today. One being the queue message and hold is being played after called is picked up from queue.

Example, caller calls and selects 1. Caller is sent to queue. Agent answers and hears the queue greeting playing again even though the caller is connected to the agent. The agent tells the caller to press one so that it will stop talking. Caller presses 1 and is put back in the queue and both caller and agent can hear hold music and queue position.

The second report we have today is clients complained that they were in the Queue as one number, then after waiting, were given a HIGHER number in the Queue.

I’m assuming there is something going on with the queue app… Just wanted to check to see if anyone has experienced this before.

This one’s not going anywhere without logs at the very least.

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