I have FreePBX 5.211.65-21
I’ve set up a queue with a Periodic Announcement. When it comes time to play the announcement, the call hangs up. What I’ve done is this.
- Uploaded a system recording for the hold message. I’ve played the recording after upload to make sure it loaded correctly
- Create an IVR set to the hold message and one IVR Entry ( 1 = go to VM)
- Create the Queue with a join announcement (works fine), Max Wait Time (3 minutes), IVR Breakout Menu set to the IVR set up In step 2, with a Repeat Frequency of 45 seconds, and a failover destination of an Announcement.
When I call into the Queue I get the join announcement, I hear the hold music. Once I hit the 45 second mark, the phone hangs up. If I remove the IVR Breakout it runs for 3 minutes and I get the failover destination announcement. If I press 1 I go to VM.
Any ideas why my Periodic Announcement is not working?