Queue penalty configuration possibilities - Commercial alternatives?


Imagine a sales office where 2 people are experts at what they’re selling and the rest is average. I would want the 2 experts to be called first, if none of them answers then the average sellers would be included. The system would still try to call the experts.

expert => SIP/200,0
expert => SIP/201,0

average => SIP/202,1
average => SIP/203,2

Is there any way of doing this with or without a commercial module?

From the information I’ve found on Internet “It will only go to the next extension if the current extension is either busy or unavailable.”.This will not work for us, I want there to be a timeout. Like after 20 seconds the average sellers will be included.

Looked at VQ plus Module?