Queues Module 188.8.131.52
Queues Pro Module 13.0.25
We have a need to be able to queue pause agents during the call that they are currently taking. The functionality we are trying to achieve is for agent that are currently taking a call to be able to put themselves in pause (lunch, break, etc.) before the next call comes in.
I know we could add X seconds as wrap up time at the end of every call, but this seems excessive as it would add up to the equivalent time of several calls that could be handled.
Are there any other options? Are there any suggestions or ideas here?
Thanks in advance for any insight!