I want to play an announcement when callers are placed into the queue, but only when agents are logged in. If there are no agents logged in, the user should not be placed in the queue and the “join announcement” should NOT be played. Instead, I then hand the call over to another service announcement saying that there are no agents available to answer the phone, because nobody is logged in.
How can I achieve this? I only want to play the “Join announcement” for the FreePBX queue when there are actual dynamic users logged in.