Hi,
I have a weird problem with the queues handling. Basically one out of 7 queues will not connect another agent if there’s a call in progress. That is… if one agent is connected to the outside caller and another call comes in it gets in the queue properly and other agents get a ring… but when answering the call stays “mute”, the caller keeps hearing the queue music on hold and nothing happens. As soon the first agent stops the call, other calls can be accepted by any agent.
I’m completely at loss why this is happening.
The setup is a single freepbx server with 2 DID numbers. One number goes trough 2 level IVR and then 6 waiting queues, while the other DID connects directly to the 7th queue without IVR… this last queue is causing the troubles.
Any ideas what to look at? Other than the IVR the rest of the setup is the same. The trunks are configured the same way also.
picomm