Recently upgraded from AMP 1.10 to FreePBX 2.1.1. All went well apart from queue recording which has stopped working. When an agent answers a call from the queue, I can see there is an audio file created (It appears in the log and the file appears on disk) but the file is immediately closed so there is no audio in it and the conversation is not recorded.
Could someone try this on their system cos I’m not sure if this is a bug or a borked install/upgrade.
I’m sure you are correct but my problem is with queues not conferences but thanks for the tip.
Also found that calls picked up by queue agents cannot press *1 to record. Automon is effectively disabled when a call is received from a queue.
Might be a clue for someone…
You need to add the option of s for any MeetMe conferences. For example if
using Trixbox the extensions_hud.conf should have the following at the end
of it with and s as shown below:
[barge]
;
; support the ability of barging into calls
;
exten => _1X.,1,MeetMe(20000000${EXTEN:1},qd,271721)
exten => _2X.,1,MeetMe(20000000${EXTEN:1},aqs,271721)
The s will allow the system menu when you press *1. I have no idea why this
is not in there by default.
Michael Shuler
[quote] -----Original Message-----
From: [email protected]
[mailto:[email protected]] On
Behalf Of mikem
Sent: Thursday, July 27, 2006 12:10 AM
To: [email protected]
Subject: Re: [Amportal-users] Queue monitoring/recording
Also found that calls picked up by queue agents cannot press
*1 to record. Automon is effectively disabled when a call is
received from a queue.
Might be a clue for someone…
Take Surveys. Earn Cash. Influence the Future of IT
Join SourceForge.net’s Techsay panel and you’ll get the
chance to share your
opinions on IT & business topics through brief surveys – and
earn cash
http://www.techsay.com/default.php?page=join.php&p=sourceforge
&CID=DEVDEV
Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users
[/quote]
Take Surveys. Earn Cash. Influence the Future of IT
Join SourceForge.net’s Techsay panel and you’ll get the chance to share your
opinions on IT & business topics through brief surveys – and earn cash
http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV
Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users
Post generated using Mail2Forum (http://www.mail2forum.com)