vaibhav
(vaibhav)
1
How can I set up the following:
- If the Caller is in Queue for XX minutes, then send the caller to an announcement.
- Play announcement & send Caller to VM
Can I use “Max Wait Time” under “Queue” option? If yes, how do I send the caller to “announcement” after xx min of holding?
I’m a bit confused. Any help is appreciated.
Thanks
cynjut
(Dave Burgess)
2
As I recall, you can either send them directly to voicemail, or send them to an announcement that then sends them to a “no greeting” voicemail box.
system
(system)
Closed
3
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