Queue Logs?

We have two main phone numbers that folks call and they immediately enter a queue so that one of our two secretaries can pick up.

How can the secretary view the call history for the queue?

Right now they only get any call history if they pick up a call from the queue; but if the other secretary picks it up, they have no way of seeing that call amoungst the history.

I suppose each secretary could be given permission to view each other’s call history in the UCP, but that’s clumsy.

What can I do?