On our handsets we have a button that is configured as a BLF for logging in and out of a dynamic queue. The button dials 45xxxqqq eg 45718111
We have one phone that just says “agent logged out” when the button is pressed and then repeats this when the button is pressed again. Other phones work as expected.
I’m not sure whether this is relevant but the QUEUE SHOW 111 gives this output:
111 has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 60s
Members:
Dorica (Local/722@from-queue/n from hint:722@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Sara ( Local/718@from-queue/n from hint:718@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Anita (Local/715@from-queue/n from hint:715@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Clare (Local/714@from-queue/n from hint:714@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Courtney (Local/713@from-queue/n from hint:713@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Ella-Sophia (Local/712@from-queue/n from hint:712@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Alice White (Local/702@from-queue/n from hint:702@ext-local) (ringinuse enabled) (dynamic) (Invalid) has taken no calls yet
No Callers
and no matter what I type for 718 I can’t QUEUE REMOVE MEMBER
I’m not at work currently so can’t do a call trace but here is the output from the CLI:
localhost*CLI> queue show
default has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
No Members
No Callers
111 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 60s
Members:
Dorica (Local/722@from-queue/n from hint:722@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Sara ( Local/718@from-queue/n from hint:718@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Anita (Local/715@from-queue/n from hint:715@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Clare (Local/714@from-queue/n from hint:714@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Courtney (Local/713@from-queue/n from hint:713@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Ella-Sophia (Local/712@from-queue/n from hint:712@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Alice White (Local/702@from-queue/n from hint:702@ext-local) (ringinuse enabled) (dynamic) (Invalid) has taken no calls yet
No Callers
localhost*CLI> queue remove member Local/718@from-queue/n from 111
Unable to remove interface 'Local/718@from-queue/n' from queue '111': Not there
Command 'queue remove member Local/718@from-queue/n from 111' failed.
localhost*CLI>
Can I put quotes around the interface to include the space? I’ll answer my own question yes you can: localhost*CLI> queue remove member " Local/718@from-queue/n" from 111
That’s weird. What version of FreePBX/Asterisk are you using? If it’s the latest version, and you don’t use any other methods to log them in, then I am quite curious how this space ended up there…
Yes, I just phoned the office and got a colleague to check (I’m working from home) it is all working as it should. We are running FreePBX 14.0.16.4.
Great spot BTW, thanks very much.
Do the members of the queue hang around for ever - I noticed that there was an extension 702 in the list and we haven’t used that one for months if not years?