Hi,
We currently have a PBX set up for User and Device Mode, using queues and Call Center Stats Pro 2. In the queues we have dynamic members only and everything works great except for transferring.
When a user transfers a call anywhere it connects and everything seems ok. Once the actual transfer goes through and the agent hangs up they still appear on the call. It will show them as available and they will receive new calls but the caller ID information will not update until the call they previously answered hangs up. When we check the queue log it shows them on the line, shows the user connect to the outbound line, then nothing. It doesn’t show transferred/completed.
When we add a device to the queue the transferring is logged as it should be. It logs the transfer and everything else as it should.
Unfortunately the same user doesn’t sit at the same phone everyday so we cannot just simply keep track of the device as it has a different user all the time.
We need a way for the user’s transfer to be tracked properly. Any one ever have this issue as well? Any input?