QUEUE Join Announcement

hello everyone,
i have a queue with a agent and i have setted a Join Announcement when no free agents.
All work good but when the agent forwarding all call from phone to anather extention the announcement isn’t heard.
is it possible correct this problem?

thank you

what is your “Queue No Answer” set to?

Thank you comtech!
It’s set to no.

should it be set to yes?

Can you capture examples of each call and compare them?

Ok I’ll try and I’ll let you know!

i have tried. the call is forwared.

Post your logs per the instructions above, so others can help.

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