Queue handling

Hi all,

I have not found this yet in documentation so would appreciate any advice before I get asked this.

We have 3 queues set-up, each queue will possibly have many people queuing. Say we have 3 extensions each set-up as static agents, in numerical ordering so always 1001,1002,1003 in each of the three queues.

Is there a round robin algorithm or anything to ensure that queues 2 and 3 get answered even if queue one always has calls waiting?

If so could anyone advise on the algorithm used?

Thanks in advance