Using Asterisk 1.4.9, and loaded the latest modules recently.
We had a slight power problem in our office where the extension that was logged into the queue went offline. So the system still thinks that the agent is still logged in.
Calls come into the queue, but instead of going to failover Ring Groups as it normally does when a call is not answered in time, or is in the queue for too long, I get MOH, and then hangup.
After all of the power was all sorted and system, running as per normal, I got our recptionist to pull the LAN cable form her phone.
Same thing.
queue_additional.conf as follows
[1000]
announce-frequency=90
timeout=30
strategy=ringall
retry=5
queue-youarenext=
queue-thereare=
queue-thankyou=queue-thankyou
queue-callswaiting=
music=default
monitor-join=yes
monitor-format=
maxlen=1
leavewhenempty=yes
joinempty=no
eventwhencalled=yes
eventmemberstatus=no
context=
announce-holdtime=no
wrapuptime=5
CLI output as follows:
dialparties.agi: Caller ID name is ‘Queue:Bega Office’ number is '0264916491’
dialparties.agi: Methodology of ring is ‘none’
– dialparties.agi: Added extension 300 to extension map
– dialparties.agi: Extension 300 cf is disabled
– dialparties.agi: Extension 300 do not disturb is disabled
– dialparties.agi: dbset CALLTRACE/300 to 0264916491
== Manager ‘admin’ logged off from 127.0.0.1
– AGI Script dialparties.agi completed, returning 0
– Executing [s@macro-dial:10] Dial(“Local/300@from-internal-f138,2”, “SIP/300|30|trwM(auto-blkvm)”) in new stack
== Everyone is busy/congested at this time (1:0/0/1)
– Executing [s@macro-dial:11] Set(“Local/300@from-internal-f138,2”, “DIALSTATUS=CHANUNAVAIL”) in new stack
– Executing [s@macro-exten-vm:10] Set(“Local/300@from-internal-f138,2”, “SV_DIALSTATUS=CHANUNAVAIL”) in new stack
– Executing [s@macro-exten-vm:11] GosubIf(“Local/300@from-internal-f138,2”, “0?docfu|1”) in new stack
– Executing [s@macro-exten-vm:12] GosubIf(“Local/300@from-internal-f138,2”, “0?docfb|1”) in new stack
– Executing [s@macro-exten-vm:13] Set(“Local/300@from-internal-f138,2”, “DIALSTATUS=CHANUNAVAIL”) in new stack
– Executing [s@macro-exten-vm:14] NoOp(“Local/300@from-internal-f138,2”, “Voicemail is 300”) in new stack
– Executing [s@macro-exten-vm:15] GotoIf(“Local/300@from-internal-f138,2”, “0?s-CHANUNAVAIL|1”) in new stack
– Executing [s@macro-exten-vm:16] NoOp(“Local/300@from-internal-f138,2”, “Sending to Voicemail box 300”) in new stack
– Executing [s@macro-exten-vm:17] Macro(“Local/300@from-internal-f138,2”, “vm|300|CHANUNAVAIL”) in new stack
– Executing [s@macro-vm:1] Macro(“Local/300@from-internal-f138,2”, “user-callerid|SKIPTTL”) in new stack
– Executing [s@macro-user-callerid:1] NoOp(“Local/300@from-internal-f138,2”, “user-callerid: Queue:Bega Office 0264916491”) in new stack
– Executing [s@macro-user-callerid:2] Set(“Local/300@from-internal-f138,2”, “AMPUSER=0264916491”) in new stack
– Executing [s@macro-user-callerid:3] GotoIf(“Local/300@from-internal-f138,2”, “1?report”) in new stack
– Goto (macro-user-callerid,s,13)
– Executing [s@macro-user-callerid:13] NoOp(“Local/300@from-internal-f138,2”, “TTL: 63 ARG1: SKIPTTL”) in new stack
– Executing [s@macro-user-callerid:14] GotoIf(“Local/300@from-internal-f138,2”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,23)
– Executing [s@macro-user-callerid:23] NoOp(“Local/300@from-internal-f138,2”, “Using CallerID “Queue:Bega Office” <0264916491>”) in new stack
– Executing [s@macro-vm:2] Set(“Local/300@from-internal-f138,2”, “VMGAIN=”) in new stack
– Executing [s@macro-vm:3] GotoIf(“Local/300@from-internal-f138,2”, “0?vmx|1”) in new stack
– Executing [s@macro-vm:4] NoOp(“Local/300@from-internal-f138,2”, "CAME FROM: 1000 - Blocking VM cause of key: ") in new stack
– Executing [300@from-internal:3] Hangup(“Local/300@from-internal-f138,2”, “”) in new stack
== Spawn extension (from-internal, 300, 3) exited non-zero on ‘Local/300@from-internal-f138,2’
– Executing [h@from-internal:1] Macro(“Local/300@from-internal-f138,2”, “hangupcall”) in new stack
– Executing [s@macro-hangupcall:1] ResetCDR(“Local/300@from-internal-f138,2”, “w”) in new stack
– Executing [s@macro-hangupcall:2] NoCDR(“Local/300@from-internal-f138,2”, “”) in new stack
– Executing [s@macro-hangupcall:3] GotoIf(“Local/300@from-internal-f138,2”, “1?skiprg”) in new stack
– Goto (macro-hangupcall,s,6)
– Executing [s@macro-hangupcall:6] GotoIf(“Local/300@from-internal-f138,2”, “1?skipblkvm”) in new stack
– Goto (macro-hangupcall,s,9)
– Executing [s@macro-hangupcall:9] GotoIf(“Local/300@from-internal-f138,2”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,11)
– Executing [s@macro-hangupcall:11] Hangup(“Local/300@from-internal-f138,2”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on ‘Local/300@from-internal-f138,2’ in macro ‘hangupcall’
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on ‘Local/300@from-internal-f138,2’
– Nobody picked up in 0 ms
– Stopped music on hold on mISDN/3-u4
== Spawn extension (ext-queues, 1000, 18) exited non-zero on ‘mISDN/3-u4’
Not sure if this is technically a Beta issue, but thought it would be a good place to start.
Any hints are most appreciated.