i have a 2 Queues set up like so
Queue 1 if unanswered fails over to Queue 2 then on to voicemail
i am running Asternic call stats,
when i run a test call that hits Queue 1 is unanswered then goes to Queue 2 then Voicemail the call stats show the call as unanswered in Queue 2 and not queue 1
so i don’t get a correct report on missed calls from Queue one.
anyone had this issue or suggest a way round it to get more accurate stats