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Queue failover Asternic Stats


(Matthew Rabone) #1

Hi All

i have a 2 Queues set up like so

Queue 1 if unanswered fails over to Queue 2 then on to voicemail

i am running Asternic call stats,

when i run a test call that hits Queue 1 is unanswered then goes to Queue 2 then Voicemail the call stats show the call as unanswered in Queue 2 and not queue 1

so i don’t get a correct report on missed calls from Queue one.

anyone had this issue or suggest a way round it to get more accurate stats


(system) #2

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