Im trying to setup a FreePBX for our company.
Incomming calls should get to an queue with one specific agent (agent1). If this agent dossent answer the phone within 2 min, the call should escalete. So the phone rings both at agent1 and agent2, Then after 2 mins more it should escalete so it rings at all phones.
Is it possible to setup?
Is VQ Plus af module, that would help me?