Queue Callback with Paused Agents


(Itzik) #1

Hey all,

I tested the queue callback feature and I see the following behavior:

  • When there are no logged in agents in the queue - No callbacks are processed.
  • When there is an agent logged in and available - Callbacks are processed.
  • When there is an agent logged in and PAUSED - Callbacks are still processed. Why…?

Is this a bug or somehow by design?

Thanks


(Jared Busch) #2

Bug IMO. Anecdotal, but agent pause seems not accounted for in FreePBX modules.


(Chris Dolese) #3

Pitz if you can please open a commercial module ticket and we’ll take it from there

I agree with @sorvani , sounds like a bug