Queue Callback with Paused Agents

Commercial Modules
1

Hey all,

I tested the queue callback feature and I see the following behavior:

  • When there are no logged in agents in the queue - No callbacks are processed.
  • When there is an agent logged in and available - Callbacks are processed.
  • When there is an agent logged in and PAUSED - Callbacks are still processed. Why…?

Is this a bug or somehow by design?

Thanks

2

Bug IMO. Anecdotal, but agent pause seems not accounted for in FreePBX modules.

1 Like
3

Pitz if you can please open a commercial module ticket and we’ll take it from there

I agree with @sorvani , sounds like a bug

1 Like
4

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