Queue Callback recordings not working

FreePBX
,
1

Hi There!

We are using FreePBX 14.0.1.4 with Queues Pro 13.0.26.10. We currently have Queue Callback configured on three of our technical support queues.

Normally, when a customer calls in and speaks with an agent, we have it set so that the PBX will recording the call. However, when the customer is called back via Queues Pro, there is no recording.

Is this because the call is treated as an outbound call even though it is processed by the queue?

Thanks!!

2

If the call is coming from the queue, it is still an outbound call (from the PBX perspective).