Queue CallBack not performing call backs

JAdams1227 · September 20, 2017, 6:13pm

I was given the same response when i tried as well previously.

tm1000 · September 20, 2017, 10:36pm

This is a commercial module and therefore support is included with the module as long as it’s been kept current with renewals.

Please send me your ticket id

if you dont have a ticket id then stop asking sales and go open a ticket.

cloudpbxfuzz · September 21, 2017, 8:51pm

You sir, are the man. I will PM you the ticket ID.

darrenhollick · February 5, 2018, 8:47pm

Andrew, I am hoping you can give me an update. I know that there was a ticket opened related to this issue…

https://issues.freepbx.org/browse/FREEPBX-16093

However, it’s been months now and this issue is still happening. I don’t want to sound ungrateful but this doesn’t seem like a minor bug to me. It’s a HUGE problem that renders this commercial module completely unusable. It’s sole purpose is to call back people instead of them waiting in a queue but if they never get that callback it has failed at it’s only purpose.

If you need any further demonstration of this issue I’m happy to provide it. I hope the following information is helpful. In this screen shot you can see that some callbacks are being made today but the pending callbacks have been in there for days and are all in strange positions.

PitzKey · February 6, 2018, 1:56am

What your Queues and VQPlus version?

tm1000 · February 6, 2018, 2:07am

darrenhollick:

Andrew, I am hoping you can give me an update. I know that there was a ticket opened related to this issue…

[FREEPBX-16093] Queue Callback not updating caller positions - Sangoma Issue Tracker

However, it’s been months now and this issue is still happening. I don’t want to sound ungrateful but this doesn’t seem like a minor bug to me. It’s a HUGE problem that renders this commercial module completely unusable. It’s sole purpose is to call back people instead of them waiting in a queue but if they never get that callback it has failed at it’s only purpose.

If you need any further demonstration of this issue I’m happy to provide it. I hope the following information is helpful. In this screen shot you can see that some callbacks are being made today but the pending callbacks have been in there for days and are all in strange positions.

Hi Darren,

We have been unable to replicate this particular issue.

The comment was

We are not able to reproduce this bug. Looks like it requires a large call volume.

Can explain how to reproduce it.

You can post in the ticket with the requested information. Of note you do not appear to be the original person who opened the support ticket nor the ticket on issues.freepbx.org. I kindly request that you follow that ticket and provide any information which was asked. Thank you.

darrenhollick · February 6, 2018, 9:38pm

Sorry about that Andrew, the other person in this thread is a coworker of mine and we reported the issue together when we were working with Sangoma support. I am already following that ticket and have added my comments just now. Thanks for the response!

darrenhollick · February 6, 2018, 10:13pm

Queues - 13.0.34.1
Queues Pro - 13.0.26.10

PitzKey · February 7, 2018, 12:08am

Sorry, we only have Queues Pro working on FreePBX 14. Latest edge version, works fine.

P.S. I remember we had once some similar issue long ago, disk was 92% full when we removed a 65GB log file and rebooted the PBX it started working again.

tm1000 · February 7, 2018, 2:21am

Queues Pro and VQPlus are the same thing just fyi.

PitzKey · February 7, 2018, 8:58am

Thanks Andrew, i knew that it’s the same thing, i guess I’m looking too much at fwconsole ma list . @darrenhollick sorry if i wasn’t clear, i corrected my post.