I have configured a queue callback. Pressing 1 does work, and after that all the default voice prompts work. However I figured there was a default voice prompt to the user for “press 1 to receive a callback” at the specified time interval where you setup the queue callback (in queue settings). I have not heard a prompt.
Is there supposed to be a default prompt? I rather use the default if available instead of getting someone to record it.
were you able to find a solution to your problem? I am having the same issue. The caller needs to know to press 1 to get a callback. No announcement is being played.
Thanks