Queue Call recordings

General Help
1

How can I review Queue call recordings ?
In the same way I can review recordings of extensions, how can I do this for queues ?

2

Hi

Did you find an answer for this? I am having the same issues. how can i see queue recordings? I know they are they as i’ve seen the .wav files in the server/

3

latest freepbx lists the recordings in cdr report.

4

We have QueueMetrics, which links to recordings on the call detail record, but otherwise, you could pull the unique ID from the queue_log and do a find

1351265465|1351265403.218454|5100|Amanda|CONNECT|33|1351265459.218455|5
^^^^^^^^^^^^^^^^^
then

find /var/spool/asterisk/monitor -name “1351265403.218454”

/var/spool/asterisk/monitor/q5100-20121026-083016-1351265403.218454.WAV

5

Hello

We have released Asternic Call Center Stats PRO 2 that handles queue recordings.

Also you can convert WAVs created to MP3. You can listen or download from the web interface.

Please visit www.asternic.net to see the entire features.