Queue Behaviour

Hi,

I’m setting a queue loop like this:

Queue 1 failovers to Queue 2
Queue 2 failovers to voicemail

calls bounce over to Queue 2 as expected but when not answered in Queue 2 it just rings out is this normal behaviour?

as a test i set Queue 1 falover to Voicemail and works just fine but not when set on the second hop,

Resolved - Timeout and retry settings was the culprit

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