Hey guys, I’m still on testing phase of our new FreePBX IP-PBX…
I was wondering how can I configure my queue so an agent can press a series of numbers (for example *8) to answer a call before it’s that agents turn to answer on a round robin ringing strategy?
Umm… Did I make myself clear? There are usually 5 active agents but at lunch time only one stays and the others don’t logout, so instead of waiting for the call to ring on the on-call agent’s extension I would like him to answer just by pressing some buttons.