I have something that doesn’t make sense to me,
I have the agents configured in the queue as Join empyt = no, Leave empty = strict.
I have no agents in the queue that are available, the are either paused or unaavailed or have been auto paused in sate.
When I call the queue I here an Join announcement played that I have configured for the queue, But I dont’ think this should play as the call should never enter the queue. How would I only play the announcement if there is an agent in some sort of available state in the queue?