Queue and Caller Announcements

Dear all,

I have an queue with agent time timeout = 0 , retry = 0 and an IVR break out menu with repeat frequency 45sec.

the repeat frequency seems that doesn’t honor by the pbx.

here is the output of the queues_additional.conf about this queue.

[9011]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=yes
autopause=no
autopausebusy=no
autopausedelay=0
autopauseunavail=no
joinempty=yes
leavewhenempty=no
maxlen=0
memberdelay=0
min-announce-frequency=15
penaltymemberslimit=0
periodic-announce-frequency=45
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=1
ringinuse=yes
servicelevel=60
setinterfacevar=yes
strategy=ringall
timeout=0
timeoutpriority=app
timeoutrestart=yes
weight=0
wrapuptime=0
context=ivr-18
periodic-announce=custom/callback
member=Local/320@from-queue/n,0,"K.",hint:320@ext-local

Any ideas to resolve the issue?

Anyone with this related issue?

Seems that it’s related with the with the agent timeout and retry. if one of this is unlimited ivr break out doesnt work.

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