Queue and Agent Reporting


Did somebody have any link or document for custom reporting. I need custom reporting like avg agent call time, avg hold time, number of call received by agent etc.
If anyone can help please comment.


You mean other than the commercial package?

yeah free or if commercial then not fop2 or queue metrics.

For my curiousity, why no to FOP and Queue Metrics?

Have you seen Asternic Call Center Stats? Or do you count that as FOP2?

I’m not sure it would meet all of your needs, but they have a demo site from thier main page, so you can see what you would get before buying. They also have a lite version.


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Thanks for reply. FOP and Queue Metrics don’t fulfill my needs.
but Asternic Call Center Stats lite version is the best. it fulfilled my needs.
Thank you very much.

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