Does anyone know of a ready alerting system in place that’ll alert when < 1 agent is ‘available’ in queue ?
When I say available I mean, logged in, unpaused, not on a call, etc…
Does anyone know of a ready alerting system in place that’ll alert when < 1 agent is ‘available’ in queue ?
When I say available I mean, logged in, unpaused, not on a call, etc…