Queue agents


#1

I have an Asterisk 11.16.0 installation with freepbx 12.0.21. When I define a queue with a static agent the agent does not ring when the queue is called unless I set queue state detection to ignore state. As use state is the default I assumed that the agent would be ok. The status I see when use state is:

User (Local/xxxx@from-queue/n from hint:xxxx@ext-local) (ringinuse enabled) (Invalid) has taken no calls yet

when ignore state is selected the status shows as:

User (Local/xxxx@from-queue/n from Local/xxxx@from-queue/n) (ringinuse enabled) (Not in use) has taken no calls yet

Does this mean I have to set ignore state on all extension I intend to use as static agents.

TIA,

Ian


#2

any updates ? I have the same issue


(Itzik) #3

It’s a 5 year old post.

Please create a new topic and describe in detail the issue you are having.

Thank you


(Lorne Gaetz) closed #4