I have an Asterisk 11.16.0 installation with freepbx 12.0.21. When I define a queue with a static agent the agent does not ring when the queue is called unless I set queue state detection to ignore state. As use state is the default I assumed that the agent would be ok. The status I see when use state is:
User (Local/xxxx@from-queue/n from hint:xxxx@ext-local) (ringinuse enabled) (Invalid) has taken no calls yet
when ignore state is selected the status shows as:
User (Local/xxxx@from-queue/n from Local/xxxx@from-queue/n) (ringinuse enabled) (Not in use) has taken no calls yet
Does this mean I have to set ignore state on all extension I intend to use as static agents.