Queue Agents question


#1

If I have two phones in a call queue and most times only phone #1 is answered (because only one person is answering phones) will the queue stop sending calls to phone #2 after x amount of missed calls? If so, how do I ensure that all phones (static agents) always get calls sent to them?


#2

On the Queue make sure on the “Timing & Agent Options” page that all Auto Pause options are disabled.


#3

They are


(Yois) #4

Make sure Agent Retry is enabled


#5

What ring strategy are you using?


#6

ringall and agent retry is enabled


(system) closed #7

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