If I have two phones in a call queue and most times only phone #1 is answered (because only one person is answering phones) will the queue stop sending calls to phone #2 after x amount of missed calls? If so, how do I ensure that all phones (static agents) always get calls sent to them?
On the Queue make sure on the “Timing & Agent Options” page that all Auto Pause options are disabled.
Make sure Agent Retry is enabled
What ring strategy are you using?
ringall and agent retry is enabled
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.