We have multiple trunks shared by 2 small companies so we’ve created 2 Queues for incoming calls. We have 3 receptionist handsets that answer the calls between themselves but at times they may not be on duty so we use a key with *45 to disable both queues so the unmanned phone wont ring. However, we would also like to use the Queue Agents API function in order to select just one queue or just to get a visual indicator of which queue is enabled n a particular device.
When we press the button we get the error ‘Queue Agent Not Authorized in Phone App Module for ext xxx’
I have checked the User Management section and ensured ENABLE ACCESS is set (ive tried both Inherit and Yes) and also that the ‘ALLOWED QUEUES’ are selected (ive tired specifying queues and selecting ‘ALL’)
Any advice is appreciated. thanks.
Edit: Using with PBXAct and S505