Hello,
Customer wants the following scenario:
There is only one agent in the queue 1 - if he is busy then redirect to an announcment, and try again the queue 1… If the agent is not busy, then there must be a ringing tone.
The queue also must have a failover destination (if no answer in 15 seconds go to main iVR).
Ok, I’ve got it worked out regarding the failover destination, but how to implement the busy redirection - which must also work with the failover after 15 seconds?