Hello - I am trying to figure out how to add extension to a queue including the display name of the extension. I am able to add extension but only the extension number shows not the display name.
When agents like John Smith below log-in from their phone using a feature code, their entry in the queue when I run “queue show” looks like this:
John Smith (Local/720@from-queue/n from hint:720@ext-local) (ringinuse disabled) (dynamic) (Not in use) has taken 2 calls (last was 4424 secs ago)
When I try adding an extension through the Asterisk CLI using: queue add member Local/720@from-queue/n to 200
The entry after running “queue show” looks like this:
Local/720@from-queue/n (ringinuse disabled) (dynamic) (Not in use) has taken no calls yet
What syntax do I need to make the entry from CLI match that of the extension logging in from the phone?
This will be helpful so we can monitor who is in and out of the queue using the “queue show” command. Thank you in advance for your help.