We have a single ring group, 0, which then rings two phones 1200 and 1201.
I need to report on how many calls each extension took. Even if that extension then forwarded the call to a different final destination.
I’ve been unable to figure out how to perform this with CDR. Even dumping the data into a CSV file wasn’t helpful.
For example, an incoming call is answered by x1200 and then forwarded to x1230. This needs to count as a call to x1200 in my desired report.
Thoughts?