i have a question about matching a specific incomming customers lines to specific destination ,
i have 1 pstn line with number 2456789 and i configured inbound router and macthed with it the DID with 2456789 and i put it to destination of ivr
now when i call the number 2456789"my DID" from a caller id 2111111 “external phone” , im being directed to ivr
nowi have no problems ,
but assume i want specific condition for the number 22222222 when he call 2456789 , i want him to go directly to DISA ,
i tried to match the CID inbound route with 22222222 and direct him to DISA but it failed ,
my question is , how to make decicions or " how to match the inbound CID " to specific destination ???
im sure i put the correct CID and let the DID blank .
wish to help ,