When i used to work for a company the way that parking calls worked (i believe) was that there were about 12 programmable keys on the phone with LED’s next to them. Lets call them 1-6 on the left and 7-12 on the right. Buttons 7-12 were labled “Park 1 through 6”. Button 1 was labeled “Park Call” and button 2 was labled “Pickup call”
The way you would park a call would be if you were on a live call you would press “Park Call” and then press “Park 1” (or whatever park line was free, ie no LED lit)
When the call was parked everyone could see a flashing light next to the “Park 1”. To pickup the call you would press “pickup call”, and then press “Park 1”
Is there a way to to this in FreePBX?
The way it looks like in freepbx is to set a key to “park” the call and then you have to hit a “park extention” like 71 or so, and then to pickup the person needs to know what “park number” they are on and then press a “pickup” softkey and then dial the “park number”
The way that i described it by the way that I have used it before on some phone system seems alot easier and more intuative as it gives feedback via the LED’s on the phone.
Is there a way to do this?
Aastra 5730i phones