Que Recording

I have a users setup to record all calls with…

Inbound External Calls? Always
Outbound External Calls? Always
Inbound Internal Calls? Always
Outbound Internal Calls? Always
On Demand Recording? Enable
Record Priority Policy? 5

But when they get a call from a que or transfers from a que they don’t record unless I set the que to

Call Recording Wav

when it’s set to “No”, no calls are recorded.

Call Recording No

Is that how it should work, or is that a bug? Is there a way to make the user setting override the the que settings?

I’m using using

PIAF Installed Version: 2.0.6.4
FreePBX Version: 2.11.0.11
Running Asterisk Version: 11.5.1
Asterisk Source Version: 11.5.1
Dahdi Source Version: 2.7.0.1
Libpri Source Version: 1.4.14
Operating System: CentOS release 6.4 (Final)
Kernel Version: 2.6.32-358.6.2.e16.i686 - 32 Bit
Incredible Version: 11.5

Admin

Asterisk CLI 2.11.0.0 FreePBX Enabled  
Backup & Restore 2.11.0.5 Schmoozecom.com Enabled  
Blacklist 2.11.0.2 FreePBX Enabled  
Bulk Phone Restart 2.11.0.0 Schmoozecom.com Enabled  
CID Superfecta 2.11.5 POSSA Enabled  
CallerID Lookup 2.11.1.7 FreePBX Enabled  
Custom Applications 2.11.0.0 FreePBX Enabled  
Feature Code Admin 2.11.0.0 FreePBX Enabled  
FreePBX ARI Framework 2.11.0.0 FreePBX Enabled  
FreePBX Framework 2.11.0.11 FreePBX Enabled  
Java SSH 2.11.0.0 FreePBX Enabled  
Phonebook 2.11.0.1 FreePBX Enabled  
Phonebook Directory 2.11.0.0 FreePBX Enabled  
Recordings 3.3.11.9 FreePBX Enabled  

Applications

Announcements 2.11.0.0 FreePBX Enabled  
Bulk DIDs 2.11.0.0   Enabled  
Bulk Extensions 2.11.0.0 Schmoozecom.com Enabled  
Call Flow Control 2.11.0.0 FreePBX Enabled  
Call Forward 2.11.0.1 FreePBX Enabled  
Call Recording 2.11.0.3 FreePBX Enabled  
Call Waiting 2.11.0.2 FreePBX Enabled  
Callback 2.11.0.0 FreePBX Enabled  
Conferences 2.11.0.1 FreePBX Enabled  
Core 2.11.0.7 FreePBX Enabled  
DISA 2.11.0.0 FreePBX Enabled  
Dictation 2.11.0.1 FreePBX Enabled  
Directory 2.11.0.1 Schmoozecom.com Enabled  
Do-Not-Disturb (DND) 2.11.0.1 FreePBX Enabled  
Follow Me 2.11.0.3 FreePBX Enabled  
IVR 2.11.0.3 FreePBX Enabled  
Info Services 2.11.0.1 FreePBX Enabled  
Misc Applications 2.11.0.0 FreePBX Enabled  
Misc Destinations 2.11.0.0 FreePBX Enabled  
Paging and Intercom 2.11.0.7 FreePBX Enabled  
Parking Lot 2.11.0.12 FreePBX Enabled  
Queue Priorities 2.11.0.0 FreePBX Enabled  
Queues 2.11.0.10 FreePBX Enabled  
Ring Groups 2.11.0.2 FreePBX Enabled  
Set CallerID 2.11.0.1 Schmoozecom.com Enabled  
Time Conditions 2.11.0.1 FreePBX Enabled  
Voicemail Blasting 2.11.0.1 FreePBX Enabled  
Wake Up Calls 2.11.0beta2 POSSA Enabled  

Connectivity

Google Voice/Chan Motif 2.11.12 Schmoozecom.com Enabled  
OSS PBX End Point Manager 2.10.4.6 Andrew Nagy Disabled  
SIPSTATION   Bandwidth.com Not Installed (Locally available)  

Maintenance

A2Billing Admin     Not Installed (Locally available)  
ConfigEdit 1.0   Enabled  
Sys Info phpsysinfo 2.5.3   Enabled  
phpMyAdmin 2.11.0   Enabled  

Reports

Asterisk Info 2.11.0.2 FreePBX Enabled  
Asterisk Logfiles 2.11.0.4 Schmooze Com. Inc. Enabled  
CDR Reports 2.11.0.4 FreePBX Enabled  
PHP Info 2.11.0.1 FreePBX Enabled  
Print Extensions 2.11.0.0 Bandwidth.com Enabled  
System Dashboard 2.11.0.2 FreePBX Enabled  
Weak Password Detection 2.11.0.0 Schmoozecom.com Enabled  

Settings

Asterisk API 2.11.0.1 FreePBX Enabled  
Asterisk IAX Settings 2.11.0.0 Bandwidth.com Enabled  
Asterisk SIP Settings 2.11.0.7 schmoozecom.com Enabled  
Camp-On 2.11.0.1 FreePBX Enabled  
Extension Settings 2.11.0.1 Mikael Carlsson Enabled  
Fax Configuration 2.11.0.3 Schmoozecom.com Enabled  
Music on Hold 2.11.0.1 FreePBX Enabled  
PHPAGI Config 2.11.0.0 FreePBX Enabled  
PIN Sets 2.11.0.1 FreePBX Enabled  
Route Congestion Messages 2.11.0.0 Bandwidth.com Enabled  
Speed Dial Functions 2.11.0.0 FreePBX Enabled  
Voicemail 2.11.1.0 FreePBX Enabled  

Third Party Addon

AsteriDex 4.0.0   Enabled  
Reminders 4.0.0   Enabled  

That is correct. Queues make final determination if the call should be recorded.