Purchased zulu but still shows as needing to be purchased

Commercial Modules
1

we purchased zulu. however in the module admin it shows that we still need to purchase it.
Zulu Expiration Date 2017-04-13
Zulu Users 20

2

Did you refresh your license
http://wiki.freepbx.org/display/FPG/Installing+Purchased+Commercial+Modules#InstallingPurchasedCommercialModules-HowToUpdatetheLicenseFileofthePBX

3

yes we have done that several times.all very strange

Info
Changelog
Publisher: Sangoma Technologies Corporation
License: Commercial
Signature Status: Good (What Does this Mean?)
Description: Zulu bridges the gap between your PBX and your desktop. Providing unified communications directly in the applications you use daily
More info: Get help for Zulu
Commercial Status: Learn More Buy
Track: Stable
Action: No Action Disable Uninstall Remove

4

Best move would be to open a commercial module ticket at http://ussupport.sangoma.com

You may want to also do a

service httpd restart

in case apache didn’t reload

5

the system has been rebooted several times since we had the purchase. but i will restart apache one more time. i also just submitted a ticket as you suggested

6

Another (possibly) similar issue:

We bought a Sangoma 500 a while back and started messing with it today to try out the VPN capabilities. I don’t see a license for it in the System Admin page. Do we need to start registering paid modules manually on the Schmooze portal?