Greetings,
Our management wants to know if anyone is using our IVR options when callers call the main switchboard. Is there a way to look up how many times a specific option was pressed in the CDR reports or the asterisk log files? Our IVR only has 5 options, *, 0, 1, 2, and 3.
Thanks
I think I figured it out. In the CDR Reports page, I put in the date range, the main DID for our switchboard, and then matched the destination field with the extension listed in the IVR. As long as I set the result count high enough, I got a list of all calls that came in and went to a particular IVR destination.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.