PSA/CRM integration

FreePBX Integration
1

Hey guys!

Wandering if I can configure my PBX 15 box to catch with my PSA – Datto PSA (not in officially supported list). I have an IVR option that I want to configure so that user presses #1 and it surveys basic info and submit a ticket on PSA side. They have generic API etc.

Possible?

Thank you.

2

Out of the box no, it is possible though. You would have to write it with something like AGI or ARI probably

3

Getting DTMF input from callers and making API calls is what the Dynamic Routes module does.

4

so, nothing to do with CRM module?

5

The CRM module will do webhooks but you still have to process them

6

Also the CRM module does call start/end stuff not individual key handling

7

ok, so I need 2 modules then?

What about PSA, probably need to create an API credentials?

8

How I read this is as follows. The steps may not be exact but a generic path

Caller Calls IVR and presses 1 For X Department
After Pressing 1,
Prompt: Enter Account code (or some jazz)
Prompt enter other info

A ticket has been opened?

9

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