I’m looking for ways to improve my Freepbx installation.
We are a small company of 5 persons with 9 phones.
The breakdown is:
2 Sales Person
1 Accounting / Operations
1 Shipping / Warehouse
3 Phone numbers:
1x Toll Free
2x Local phone numbers
I’d like to configure the system with an IVR that would allow our customers to select:
Press one for Sales person 1, press two for sales person 2, press 3 if you’d like to speak to the first person that becomes available
4- Hours of operations
5- Search by name phonebook
I would like to for one local phone number to reach the IVR at the main menu.
I would like the second local phone number as well as the 1-866 number to automatically transfer the inbound call to the correct sales person (if the sales person is on the line, the call should be queued, with the option to leave a message on the sales person’ voicemail, or to reach the ring group that makes all the sales persons ring. If the call originates from an unknown source, the call should reach the queue for the ring group.
We have one of our suppliers that managed to configured their customers that way. It’s brilliant! My sales person don’t even have to know the name of the REP: our phone number is linked directly to his extension.
We would not mind hiring a professional to perform this configuration.