Every time I set a ring group announcement and call the ring group the call is dropped. I have tried other WAV files including one currently in use in IVRs. As soon as I remove the announcement the ring group works fine. I also have the same problem with “Follow me” announcements. Has anyone ran into this? FreePBX 2.2.1
Thanks
[quote=“p_lindheimer”]as far as instructions to paste logs and cli, either do it here or go to the IRC (you can use your own client and go to #freepbx or you can use the online support module). There you can ask for help on how to patebin (or just type ‘? pastebin’ into the channel.
As mentioned, ringgroups with annoucments should work fine. If there are issues, something is wrong/corrupt in your system. Or maybe you are using a licensed codec like g729 which will passthough asterisk fine if your endpoint supports it but will not transcode on asterisk otherwise. Lots of possibilities but without the data - can’t say.[/quote]
I am using G729 which I paid for and is legit. This seemed to start happening after I upgraded my asterisk version. Is there something that has to be done after upgrading?
[code:1]May 21 13:34:18 DEBUG[3491] manager.c: Manager received command 'Command’
May 21 13:34:32 DEBUG[15144] db.c: Unable to find key ‘7329219670’ in family 'blacklist’
May 21 13:34:32 DEBUG[15144] pbx.c: Expression result is '0’
May 21 13:34:32 DEBUG[15144] pbx.c: Not taking any branch
May 21 13:34:32 DEBUG[15144] pbx.c: Function result is 'NO ANSWER’
May 21 13:34:32 DEBUG[15144] pbx.c: Expression result is '0’
May 21 13:34:32 DEBUG[15144] pbx.c: Not taking any branch
May 21 13:34:32 DEBUG[3421] chan_iax2.c: Ooh, voice format changed to 256
May 21 13:34:33 DEBUG[15144] channel.c: Scheduling timer at 160 sample intervals
May 21 13:34:35 DEBUG[15144] channel.c: Scheduling timer at 0 sample intervals
May 21 13:34:35 DEBUG[15144] pbx.c: Oooh, got something to jump out with (‘5’)!
May 21 13:34:35 DEBUG[15144] app_db.c: Ignoring, no parameters
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is ''
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is '7329219670’
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: Noop
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '0’
May 21 13:34:35 DEBUG[15144] pbx.c: Not taking any branch
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: GotoIf
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '0’
May 21 13:34:35 DEBUG[15144] pbx.c: Not taking any branch
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: GotoIf
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is '7329219670’
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: Set
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: NoOp
May 21 13:34:35 DEBUG[15144] db.c: Unable to find key ‘7329219670/user’ in family 'DEVICE’
May 21 13:34:35 DEBUG[15144] func_db.c: DB: DEVICE/7329219670/user not found in database.
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is ''
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: Set
May 21 13:34:35 DEBUG[15144] db.c: Unable to find key ‘/cidname’ in family 'AMPUSER’
May 21 13:34:35 DEBUG[15144] func_db.c: DB: AMPUSER//cidname not found in database.
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is ''
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: Set
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '1’
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: GotoIf
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: Noop
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '0’
May 21 13:34:35 DEBUG[15144] pbx.c: Not taking any branch
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: GotoIf
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '1’
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '-1’
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is '64’
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: Set
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '1’
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: GotoIf
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is '"" <7329219670>'
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: NoOp
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '1’
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is '1’
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is '‘
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is ‘‘
May 21 13:34:35 DEBUG[15144] pbx.c: Function result is ‘0’
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is ‘0’
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: GotoIf
May 21 13:34:35 VERBOSE[15144] logger.c: recordingcheck|20070521-133435|1179768872.140: Recording enable for 200
May 21 13:34:35 VERBOSE[15144] logger.c: recordingcheck|20070521-133435|1179768872.140: CALLFILENAME=g200-20070521-133435-1179768872.140
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: DeadAGI
May 21 13:34:35 DEBUG[15144] channel.c: Spy MixMonitor added to channel IAX2/voipstreet_in-1
May 21 13:34:35 DEBUG[15144] app_macro.c: Executed application: MixMonitor
May 21 13:34:35 DEBUG[15144] pbx.c: Expression result is ‘0’
May 21 13:34:35 DEBUG[15144] pbx.c: Not taking any branch
May 21 13:34:35 DEBUG[15144] channel.c: Building translator from g729 to SLINEAR for spies on channel IAX2/voipstreet_in-1
May 21 13:34:35 NOTICE[15144] chan_iax2.c: I should never be called! Hanging up.
May 21 13:34:35 DEBUG[15144] channel.c: Spy MixMonitor removed from channel IAX2/voipstreet_in-1
May 21 13:34:35 DEBUG[15144] cdr_addon_mysql.c: cdr_mysql: inserting a CDR record.
May 21 13:34:35 DEBUG[15144] cdr_addon_mysql.c: cdr_mysql: SQL command as follows: INSERT INTO cdr (calldate,clid,src,dst,dcontext,channel,dstchannel,lastapp,lastdata,duration,billsec,disposition,amaflags,accountcode,uniqueid) VALUES (‘2007-05-21 13:34:32’,’“Consulting” <7329219670>’,‘7329219670’,‘604’,‘ext-group’, ‘IAX2/voipstreet_in-1’,’’,‘Wait’,‘1’,3,3,‘ANSWERED’,3,’’,‘1179768872.140’)
May 21 13:34:35 DEBUG[15144] chan_iax2.c: We’re hanging up IAX2/voipstreet_in-1 now…
[/code:1]
Philippe,
Could you please give instructions on how to paste the logs your requesting.
Thanks
I also got the same problem.
Announcments in ring groups makes my pbx hang up.
Not all the time but very often.
When I use the flash panel it seems to hang up every time.
Really strange.
I got around this with using ques, the it works fine.
as far as instructions to paste logs and cli, either do it here or go to the IRC (you can use your own client and go to #freepbx or you can use the online support module). There you can ask for help on how to patebin (or just type ‘? pastebin’ into the channel.
As mentioned, ringgroups with annoucments should work fine. If there are issues, something is wrong/corrupt in your system. Or maybe you are using a licensed codec like g729 which will passthough asterisk fine if your endpoint supports it but will not transcode on asterisk otherwise. Lots of possibilities but without the data - can’t say.
ring groups with announcements work. That does not mean there may not be a bug or other issue somewhere. It sounds more like corruption or related in your recordings (that module had its issues). However - there is not enough information provided to help. You really need to get on the IRC and pastebin up your cli trace - or toss something here to initially review.
nope - you say you can use the same sound file for an ivr but it fails on the ringgoup? How is the call coming into the ringgroup or followme? If it is coming from a queue - then the annoucment would be removed - otherwise it should be ok.
The call is coming into the ringgroup from an IVR but if I call the ringgroup directly it does the same thing - Drops the call when I have an anouncement set - works fine with no anouncement set.
if the sound file works in an ivr it should work fine in the followme and ringgroup. You should get onto the IRC at #freepbx and pastebin a cli trace to see if someone can tell you what is going on with your setup.
I’m having the same problem. I had to remove all ringgroups from my IVR and use queues only. This happened after I updated my trixbox system to 2.2.