Problem with Queue

we have a problem with our Queue configuration. Config is simple, several agents inside Queue, ring strategy: leastrecent, skip busy agents: yes. Call waiting feature on agents extension is disabled.
Problem is that agents still receive incoming calls when already on active call.
What can be a fix for that?

try disable call waiting extension to prevent recieving an incoming call while already on an active call in the queue configuration.

There are a few options for the skip busy feature, if you haven’t already try some of the ringinuse=no options to see if that helps. You can also try the various ‘Agent Restrictions’ options to see if that resolves. If the asterisk version is not current, then update it.

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